REFUND POLICY
DATE OF LAST UPDATE: JANUARY 9, 2019
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Returns
If you are unsatisfied with your product for any reason you will have 14 days from the date of delivery to return the product and request a refund with the exception of dance costumes which must be returned within 48 hours. You may return all other eligible items purchased on CashayBallroom.com in accordance with the terms below:
A return authorisation must be requested within the applicable return period from the date of delivery. You must contact us at support@cashayballroom.com to request and receive an RMA.
The return authorization number must be included along with your returned product.
Once an RMA is received please return the item and email us back with the RMA and the tracking number so we can track your return.
Please return the product to the address provided, at your own cost, within 14 days of receiving your RMA.. Cashay is not responsible for returned items that are lost or damaged in transit. We strongly recommend using a tracked shipping service and appropriate insurance based on the value of the product.
Returned products must be in good physical condition and must not be broken or damaged. All accessories originally included with your purchase must be included with your return. Dance costumes must have the original “Do Not Remove” tag still attached at the time of return.
Additional terms and conditions:
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to CashayBallroom.com.
If you return a Product to CashayBallroom (a) without a return authorization from CashayBallroom or (b) without all parts and accessories originally included with your purchase, CashayBallroom retains the right to either refuse acceptance of such return or charge you a restocking fee of 30{236439b0c4ba0921bef1f2014654821bbd71a348cf166836c368fc44fd0d011a} of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
If the product is inspected and determined to be in good physical condition, CashayBallroom retains the right to charge you a 30{236439b0c4ba0921bef1f2014654821bbd71a348cf166836c368fc44fd0d011a} restocking fee. This fee is to cover the cost of labor and repackaging a product that is found to be in good condition.
Non-returnable items:
– Gift cards
To complete your return, we require a receipt or proof of purchase. This may be available within our system as we will generally review this prior to issuing a RMA number.
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and credited to your original payment method within a certain amount of days.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cashayBallroom.com.
Sale items
Only regularly priced items are eligible for refunds. Sale items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cashayballroom.com and we will provide you further instructions on where to return the item for an exchange. Please note that we cannot accept exchanges beyond 14 days from the date of delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Still have questions about your return? Contact customer service here.